Orders
How do I place an order?
Browse our collections and select the piece you love. Add it to your cart and proceed to checkout.You can complete your purchase using prepaid payment methods or opt for Partial COD, where 25% is paid in advance to confirm your order.Once your order is placed, you’ll receive a confirmation, and we’ll take care of the rest ensuring your piece reaches you seamlessly.
How do I know if my order is confirmed?
Once your order is successfully placed, you will receive a confirmation via email or WhatsApp with your order details. For Partial COD orders, your order will be confirmed after the 25% advance payment is completed. If you don’t receive a confirmation, feel free to contact our team we’re here to assist you.
Can I change my shipping address after placing an order?
Yes, you can request a change in your shipping address shortly after placing your order. Please contact us as soon as possible with your updated details. Once the order has been processed or shipped, we may not be able to make changes. Our team will do their best to assist you promptly and ensure a smooth delivery experience.
Can I cancel my order after placing it?
Orders can be cancelled within a short window after placing them. Once your order is processed or dispatched, cancellation may not be possible. Please contact us immediately for assistance.
How long does it take to process my order?
Orders are typically processed within 1–3 working days. Once shipped, you will receive tracking details to stay updated on your delivery.
Will I receive the exact product shown in the images?
Yes, every piece is carefully curated to match the design shown. However, slight variations may occur due to lighting or screen settings.
Can I place an order via WhatsApp?
Yes, you can directly place your order through WhatsApp by contacting our team. We’ll guide you through the process seamlessly.
Does it look like real diamonds?
Yes, our jewellery is designed to closely resemble real diamonds, offering the same brilliance and elegance in a more accessible form.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Currently, we ship within India. For any international shipping requests, you can reach out to our team we’ll do our best to assist you based on availability.
When will my order be shipped?
Orders are typically processed within 1–3 working days after confirmation. For Partial COD orders, processing begins once the 25% advance payment is received. Once shipped, you will receive tracking details to monitor your delivery. We aim to ensure a smooth and timely dispatch for every order.
What is your return policy?
All orders are final sale, and we do not offer returns or exchanges. Each piece is carefully curated and produced in limited quantities to maintain exclusivity and quality standards. In case you receive a damaged or incorrect item, please contact us within 24 hours of delivery, and our team will assist you promptly.
How long will it take to receive my order?
Once your order is shipped, delivery typically takes 3–7 working days, depending on your location. You will receive tracking details as soon as your order is dispatched, so you can stay updated on its journey. We strive to ensure timely delivery while maintaining the quality and care your piece deserves.
What happens if my delivery is delayed?
While we aim for timely delivery, delays may occasionally occur due to external factors. Rest assured, we will keep you updated and ensure your order reaches you as soon as possible.
Refund & Jewellery Care
Everything you need to know about our refund policy and keeping your pieces looking their best.
What is your refund policy?
All orders are final sale, and we do not offer refunds or exchanges to maintain the exclusivity of our designs.
What if I receive a damaged or incorrect product?
In the rare case of a damaged or incorrect item, please contact us within 24 hours of delivery with clear images. Our team will assist you promptly.
Can I cancel my order and get a refund?
Orders can only be cancelled within a short window after placing them. Once processed, refunds are not applicable.
How should I care for my jewellery?
Store your jewellery in a dry place, away from moisture and direct sunlight. Avoid contact with perfumes, water, and harsh chemicals to maintain its finish.
Is your jewellery anti-tarnish?
Yes, our pieces are crafted with high-quality anti-tarnish finishes. With proper care, they retain their shine and elegance over time.
Can I wear the jewellery daily?
While our jewellery is designed for durability, we recommend removing it before showering, exercising, or sleeping to preserve its longevity.
Are your products skin-friendly?
Yes, our jewellery is nickel-free and non-reactive, making it safe and comfortable for most skin types.
How should I store my jewellery when not in use?
Store each piece separately in a soft pouch or box to avoid scratches. You can also keep it in a sealed plastic pouch to protect it from moisture and maintain its shine for longer.
Privacy Policy
Understand how your data is handled, protected, and used across your experience with us.
What personal information do you collect?
We collect basic information such as your name, contact details, shipping address, and payment details to process your orders and enhance your experience.
How is my personal data protected?
Your data is secured using industry-standard encryption and safety measures to ensure a safe and private shopping experience.
Do you share my information with third parties?
We do not sell or rent your personal data. Information is shared only with trusted partners (such as payment and delivery providers) to complete your order.
How are disputes or legal matters handled?
Any disputes arising from purchases or interactions with Amber Saaj will be subject to the jurisdiction of the courts in Gurgaon, Haryana. By using our website and placing an order, you agree to this jurisdiction.
Will I receive promotional messages?
You may receive updates, offers, or new collection launches if you opt in. You can unsubscribe at any time.
How can I access or update my information?
You can request access, updates, or deletion of your personal data by contacting our support team.
Do you use cookies on your website?
Yes, cookies are used to improve your browsing experience, remember preferences, and optimize website performance.
